Communication Skills
This workshop provides an introduction to the various forms of communication – written, spoken and unspoken. It offers the opportunity to identify what constitutes good communication, and some of the influences that can damage communication.
Who should attend?
New or potential owner-managers and proprietors of small businesses who are not experienced communicators, or experienced in customer-facing roles. It would also be useful for employees who are new to front-line customer-related jobs.
What will it cover?
- What is effective communication?
- What stops communication?
- Spoken communication
- Visual, audio and kinaesthetic modes
- Using the telephone
- Unspoken communication
- Body language
- Written communication
- Deciding which communication channel to use
 | To book yourself on, please call 08456 048 048 or register at www.businesslinkyorkshire.co.uk |